Your privacy is important. Here’s how we collect and use your personal information:
Before collecting personal information, we will identify the purpose for which it is collected.
We will collect and use personal information for those purposes specified by us and for other compatible purposes, unless we obtain your consent.
We will only retain personal information as long as necessary to fulfill those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data is relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
TERMS OF SERVICE
We love our work and happily do just about any kind of cleaning to help our customers. On the other hand, to maintain a high standard of quality, there are some limitations on what we can do:
We reserve the right to cancel any service, for any reason. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service.
Health of our staff is paramount. We do not allow our staff to:
- climb heights beyond what’s reachable on a three-step ladder;
- move or lift heavy furniture (requiring assistance of one more person to move);
- clean biohazard substances (including animal or human waste);
- clean areas infested with insects;
- clean areas with mold;
perform any other tasks that may jeopardize their health or safety.
We do not assume liability for the health and safety of your pets.
While we are very mindful and careful about your pets, you are in the best position to ensure their safety and wellbeing.
Our Squeaky Queens Cleaning maids exercise reasonable care when cleaning. We do carry insurance for damage or breakage caused by our Squeaky Queens Cleaning maids. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the Squeaky Queens Cleaning maids have left, the customer must notify Squeaky Queens Cleaning within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do our best to resolve the problem and come up with a reasonable solution.
These items include but are not limited to the following examples:
Carpet & Rug Snags – Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. We use Panasonic and Shark vacuums that are set to industry standards (which cannot be adjusted). In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
Broken Blinds – Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions – Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in any way. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.
We need electricity and water! If your utilities are turned off, we will gladly reschedule to when they are back on.
If the home or office(s) is in bad shape – broken glass, mountains of clutter, or “hoarder’s living space” – we can most likely bring it to a livable/ habitable standard. However, the end result will not be comparable with the level of cleanliness we can achieve on a standard home. Because of that, we will discuss this issue before starting the job and upon arrival onsite. We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning. We may use the photos of our work on our social media – without any of your identifiable information in the photo, e.g. a sink, a stove, a vacant space, etc.
We carefully plan our appointments and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, we have a 48-hours $100 cancellation/rescheduling fee. Occasionally we are able to waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.
When retaining Squeaky Queens Cleaning, you agree not to solicit for hire any staff member introduced to you by Squeaky Queens Cleaning for any home or office-related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our Squeaky Queens Cleaning maids. When hired, they sign an agreement barring them from performing any home related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with Squeaky
Queens Cleaning. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $10,000 per hired employee. We consider our employees our most valuable asset and charge accordingly.
You agree to defend, indemnify and hold harmless Squeaky Queens Cleaning and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, owners, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of any cleaning services received by you and performed by Squeaky Queens Cleaning’s representatives; (ii) any alleged or actual loss or damage to property (including your residence), resulting from the performance of the Squeaky Queens Cleaning cleaning services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SQUEAKY QUEENS CLEANING DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE CLEANING SERVICES, INCLUDING THE CLEANING SERVICES PERFORMED BY SQUEAKY QUEENS CLEANING REPRESENTATIVES, OR ANY LOSSES OR DAMAGES THAT MAY RESULT THEREFROM. THE SERVICE, INCLUDING OUR CLEANINGS, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE QUALITY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SQUEAKY QUEEN CLEANING, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE.
WEBSITE TERMS OF USE
1. Terms
By accessing this web site, you are agreeing to be bound by these Website Terms of Use, all applicable laws and regulations. If you disagree with any of these terms, you may not use this site. These materials are protected by copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on our website for personal, non-commercial transitory viewing only. This is not a transfer of title, and you may not:
- modify/ copy materials;
- use them for any commercial purpose or public display;
- decompile or reverse engineer any software on this site;
- remove any copyright or other proprietary notations; or
- transfer the materials to another person or “mirror” the materials on any server.
This license shall automatically end if you violate any of these restrictions and we can end it at any time. Upon such end, you must destroy any downloaded materials whether electronic or printed.
3. Disclaimer
These materials are provided “as is”. We make no warranties, expressed or implied, and disclaimer all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials.
4. Limitations
In no event shall Squeaky Queens Cleaning, LLC or related persons be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this site, even if we or our authorized representative have been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions And Errors
These materials could include technical, typographical, or photographic errors. We do not warrant that any of the materials are accurate, complete, or current. We may make changes to the materials at any time without notice but do not make any commitment to update them.
6. Links
We have not reviewed all of the sites linked to the site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms Of Use Modifications
We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Website Terms of Use.
8. Governing Law
Any claim relating to this site shall be governed by the laws of the State of Nevada without regard to its conflict of law provisions.